After-sales service

Return procedure guidelines

  • Unopened returns (sealed packaging) 
    • Create a ticket via the helpdesk
    • This way, we can process your return quickly and correctly

  • Transport damage (damaged packaging)
    • Note the damage immediately on the CMR upon delivery
    • Report this within 24 hours by email via the helpdesk

  • Hidden damage (undamaged packaging, damaged device)
    • First check the manufacturer's website: some brands work with a direct procedure
    • If this goes through the central process, please create a ticket in the helpdesk
  • Repairs and DOA (DOA = technical defect on first use, no damage)
    • Follow the manufacturer's procedure

If you're unsure, you can always create a ticket in the helpdesk.

AUDIO

Service procedures

SDA

Service procedures

CE

Service procedures

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Need help? Contact us  via ticket. We're happy to help!

Prefer to call? Contact the manufacturer's after sales service directly, or call us.